To our valued clients,
We understand that unplanned issues can come up. If that happens, we respectfully ask for
scheduled appointments to be cancelled at least 48 hours in advance.

Our stylists want to be available for your needs and the needs of all our clients. When a client
does not show up for a scheduled appointment, another client loses an opportunity to be seen.
The charge for no-shows and late cancellations is 50% of your booked service. All no-shows
will require a 100% deposit for future appointments.

Effective immediately: House of Excellence will be taking a credit card to hold your
appointment. Your card will not be charged at the time of the reservation.

*Please note: The salon offers email and text reminders for your scheduled appointments.
When you receive your text/email reminder, you are required to reply “Y” to confirm.
If you are unable to make your scheduled appointment, we ask that you please call the salon or leave
a message to cancel or reschedule for another date.

Thank you for being a valued client at House of Excellence!